Refund policy
Return & Refund Policy — All Sales Final
Thank you for shopping at Motek (mymotek.com).
All sales are final. We do not accept returns, offer exchanges, or issue refunds once an order has been placed and delivered.
1. Final Sale Policy
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Every item purchased on mymotek.com is sold on a strictly final sale basis.
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We do not accept returns or provide refunds or exchanges for change of mind, buyer’s remorse, incorrect selections, or sale/clearance items.
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Gift cards and sale items are strictly non-refundable and non-returnable.
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Unauthorized packages sent back to our facility without prior written approval will not be accepted, processed, or returned to sender.
2. Damages, Defects, and Order Issues
Please inspect your order immediately upon reception. While standard returns and refunds are not accepted, we stand behind the condition of the goods delivered.
You are eligible for a replacement or resolution only if:
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The item arrives defective or damaged.
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You received the wrong item.
How to Report an Issue:
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Contact us immediately at contact@mymotek.com upon delivery.
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Include your order number, a description of the issue, and clear photos or videos showing the defect, damage, or incorrect product received.
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If your claim is verified, we will evaluate the issue and make it right by issuing a replacement. If we require the damaged or incorrect item to be sent back, we will provide a return shipping label as well as instructions on how and where to send your package.
3. Non-Returnable & Restricted Items
Under no circumstances can the following items be accepted for return, exchange, or return transit:
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Custom products (such as special orders or personalized items)
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Personal care goods (such as beauty products)
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Hazardous materials, flammable liquids, or gases
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Gift cards and final sale items
4. Contact Us
If you have questions or concerns about a specific item prior to ordering, or need assistance regarding a damaged or incorrect order, please get in touch with our team via our contact page